Website maintenance Dubai, handled over WhatsApp

Website maintenance Dubai, in plain terms

Our website maintenance for Dubai businesses is called Care & support. It costs AED 399 a month. For that we make text, photo and price changes for you, keep backups of your site, run security checks and updates, and give you priority WhatsApp support.

You don't log in to anything. You don't learn a dashboard. When something needs changing, you tell us and we do it.

Bigger jobs like a new section or a full redesign are quoted separately, and we'll tell you before starting if something falls outside the plan. Our office is in Abu Dhabi, but this work is all done remotely, so it makes no difference where in Dubai you are.

What goes wrong when nobody looks after the site

We see the same problems again and again on sites that were built and then left alone. None of them are dramatic. All of them cost you enquiries.

A lot of requests for website maintenance in Dubai come in after one of these has already happened. The broken form is the worst, because it looks exactly like a quiet month. Send yourself a test enquiry once a month, plan or no plan, and you'll catch it in minutes instead of in a quarter.

• The domain or SSL certificate expires, and visitors get a warning page or nothing at all
• The contact form quietly stops sending, and you assume it's a slow month
• Prices on the site are from last year, so customers argue with your staff
• Ramadan or Eid hours never go up, and people turn up to a closed shop
• Old plugins or scripts go unpatched and become an easy target

How you ask for a change

Take a screenshot of the page. Write what should change. Send both to us on WhatsApp.

That's it. "Change this price to AED 250" with a screenshot is a perfectly good request. So is a voice note in a hurry, as long as the screenshot shows us where. If you're adding something new, like a staff photo or a seasonal offer, send the photo and the text in the same chat.

Group several small changes into one message if you can. It's quicker for both of us than five separate chats over a morning, and it means we can check the whole page once after updating it.

We make the change and check it on mobile and desktop. Then we send you a link so you can see it live. If anything is unclear, we ask before we touch the page, which saves a second round of fixes.

Hosting renewal is a separate yearly fee

People often mix these up. Care & support is the monthly website support we give Dubai clients for changes, backups and security. Hosting renewal is a yearly charge of AED 599, and it covers your hosting, SSL, domain renewal and business email for another year.

If the hosting lapses, the site goes offline whatever plan you're on. So it's worth knowing your renewal date. We'll remind you before it comes round.

Most of our packages include the first year of domain and hosting, so your first renewal falls 12 months after launch. The Special Web Offer includes one month of hosting, so check your dates if that's the package you started on.

Who doesn't need a website care plan

Not every business does, and we'd rather tell you than sign you up for something you won't use.

If your site is three pages with prices that rarely move, and you're happy to message us for the odd paid change once or twice a year, a monthly plan may cost you more than it saves. Pay for hosting renewal, and ask for one-off changes when you need them.

A website care plan earns its money when things change often. Restaurants with seasonal menus, clinics adding doctors, retailers with weekly offers, real estate agents swapping listings. If you're sending us changes most weeks, it's the cheaper route compared with paying an hourly fixer each time.

Ask us at the consultation if you're unsure which way to go.

Website updates for sites we didn't build

We can look after sites built elsewhere, but we'll check them first. Some older sites are hard to update safely, and on those a website redesign can work out cheaper than patching. Run your site through our free website checker for a quick look at speed and basic issues, then send us the link.

Call or WhatsApp us on +971 52 292 3875.