Product pages with AED prices
Shoppers decide whether a trip to the store is worth it based on product and price.
Retail website design in Dubai for shoppers who check before they visit
Shoppers here check stock on their phone before they drive across town in August heat. Your site should tell them whether the trip is worth it.
From AED 999Live in 48–72hFree consultation
What it needs
What a good retail website includes.
The features we plan into every retail site, before we talk about design.
WhatsApp stock check
A button on each product lets customers ask about sizes or branches before they drive over.
Click and collect
Many UAE shoppers prefer picking up on the way home to waiting in for a courier.
Branch hours and maps
Each shop's hours and location need to match Google so customers don't arrive to a closed shutter.
Your own product photos
Real photos of real stock build more trust than supplier or stock images.
Room to add a shop
Starting with a catalogue lets you test demand before taking on online orders and delivery.
The drive-or-don't decision
For most Dubai shop owners, retail website design comes down to one moment. A customer at home, deciding if you're worth the drive. If your site shows them the product and the price, they come. If it shows a logo and 'Welcome to our store', they search again.
In summer that decision is harsher. Nobody drives to Deira at 2pm to find out a size is sold out. So the site has two jobs. Get the right customers out of the house, and stop the wrong ones making a wasted trip they'll blame you for.
Store only, online shop, or both
Retailers usually fall into one of these setups, and each needs a different site.
Store-only sites are cheaper and quicker to build. And here's advice you won't always hear from a web company. Don't build an online shop because a competitor has one. If nobody on your team can pack orders and answer delivery questions every day, a shop that can't fulfil orders does more damage than a plain catalogue.
- Store only, with a catalogue of products and prices, a WhatsApp button to check stock, and directions
- Store plus online shop, where customers buy for delivery or collect in store
- Online first with a showroom, where most sales happen on the site and the showroom is for seeing the product in person
Click and collect, and the WhatsApp version
Click and collect suits shoppers who'd rather not wait in for a courier. They pay online, get a message when the order's ready, and pick it up on the way home. It needs a proper online shop with payments and stock control, so it sits in the e-commerce packages.
There's a lighter version that costs less. Customers browse the catalogue, tap a WhatsApp button on the product ('Is this available in size M at your Mirdif branch?'), and your staff hold it for them. No payment on the site. Lots of small shops already work this way. The website just makes it tidier.
Product pages people trust
Whatever the setup, product pages carry the weight. Clear photos on a plain background, the price in AED, sizes or variants, and a line on delivery or collection. Branch availability too, if it differs between shops.
Photograph your own products. Stock images can fill a banner, not a product page. Name products the way customers search for them, not by your supplier's SKU code. A customer who can't tell whether a shirt comes in kids' sizes will message you or leave.
Opening hours are the other thing shoppers check. Each branch should show its own hours on the site, matching its Google Business Profile. If they disagree, people trust Google and you lose the visit.
Delivery, returns and the small print
If you sell online, people check the delivery and returns details before they pay, often before they've even added anything to the basket.
Spell out your delivery areas by emirate and be honest about timings. If your courier does same-day in Dubai and a few days to the northern emirates, say exactly that. Don't promise next-day delivery across the UAE unless you can deliver it every time, including the week before Eid.
Returns and exchanges belong on their own page, written in plain words, with how a customer actually starts a return. A WhatsApp number for order questions helps more than a form here. People want an answer about a parcel now, not in two days.
Some customers will ask for cash on delivery. Whether you offer it depends on your courier and your cash flow, so decide before launch, because changing payment options later means testing the checkout again.
Which package, and when to go e-commerce
A single shop with a catalogue of featured products fits Premium at AED 1,999 (up to 8 pages) or Business at AED 2,999 (up to 15 pages), depending on how many category pages you need.
Once you want customers to pay online, you're looking at Enterprise at AED 4,999, which includes a shopping cart and payments, or E-Commerce Business at AED 7,999 for up to 300 products and 30 categories with stock control, secure payments and logo design. Retailers with a real range who want click and collect usually need the second.
Our e-commerce website design page goes deeper, and starting an online store in the UAE covers what to sort out first, such as delivery areas and returns. For a rough number, try the instant price tool.
Send us your product list or your Instagram link on +971 52 292 3875 and we'll tell you which setup makes sense.
FAQ
Common questions.
Do I need an online shop or just a website?
If you can't handle daily orders and delivery questions yet, start with a catalogue site and a WhatsApp button. Add a shop when you have the staff for it.
Can customers reserve items on WhatsApp instead of paying online?
Yes. Each product can have a WhatsApp button that sends the product name to your team, who then hold it for collection.
How many products can the e-commerce package hold?
The E-Commerce Business package at AED 7,999 covers up to 300 products and 30 categories. Bigger catalogues are quoted as custom work.
Can the site show stock for each branch?
Branch-level stock across several shops depends on how you track inventory. It's usually a custom requirement, so we'd scope it first.
Can we start with a catalogue and add a shop later?
Yes. Many retailers start with a catalogue and upgrade once they know which products people ask about, and the upgrade is quoted at the time.
Ready to get started?
Free consultation. We reply the same working day.